FREQUENTLY ASKED QUESTIONS

Fret not, fellow cycling enthusiast! Your friendly neighborhood bike shop in Ealing has compiled a collection of frequently asked questions to shed light on our products and services. Let us illuminate your path with answers to your every query.

We accept cash and bank transfer. You can also pay with: Visa, Mastercard, Maestro, Samsung Pay, Google Pay, Apple Pay, Diners Club, Discover and Amex.
You don’t need to book an appointment. Just bring your bike in and tell us the issues you are facing with your bicycle. We log the issues on our job card and take your name & mobile number to send you the quote by Whatsapp before we start the work, update you with progress or tell you your bike is fixed and ready to collect. If you want a check up, we do a health check on all the components and send you a Whatsapp with the list of issues, if any, and the cost. You give us the go ahead and we start the work.
We will let you know at the time of dropping off your bike for service or send you a WhatsApp message with the work details and completion date.
Unless you are coming in for a specific problem like a tyre puncture or a brake shoes replacement, we will start off with a Health Check. Then we will send you a Whatsapp message with a quote. Once you give us the go ahead, we will start the job and then contact you again when the bike is ready to collect.
Yes of course we do. That and every (almost every) other problem you have with the bicycle. Just drop off your bike for a health check and we will take care of the rest.
We do not offer mobile service. However, we can consider collection and delivery requests on a case by case basis.
We are specialised in push bike repairs. However, we also repair the mechanical components of the eBikes or eScooters. However, we ask the customer to remove the battery from the ebike.
We repair the mechanical components of the eScooter or eBike. We do not repair the electrical components.