Uncollected Bike Policy

At Town Bikes, we are committed to providing prompt and efficient repair and service work. To maintain an efficient workflow, ensure the security of your property, and manage our limited storage capacity, we have implemented the following policy regarding the collection of bicycles once service is complete.

1. Notification of Service Completion: Customers will be notified immediately via our notification methods (call, WhatsApp, SMS) once their bicycle service or repair is completed and is ready for collection.

2. Collection Grace Period: We kindly request that all bicycles be collected within a period of seven (7) calendar days following the official notification of service completion

3. Storage Fees for Delayed Collection: Bicycles that remain uncollected after the initial seven (7) calendar day grace period will be subject to a daily storage fee. This fee is necessary to cover the costs associated with securing and storing uncollected property.

• The storage fee will be charged at a rate of £5 per day.
• Storage charges will commence on the eighth (8th) day after the service completion notification.
• Any accumulated storage fees must be paid in full before the bicycle can be released to the customer.

4. Prior Arrangement and Communication: If you anticipate any difficulty or delay in collecting your bicycle within the specified seven-day period, please contact us immediately to discuss and approve alternative arrangements. We are happy to work with our customers when prior notification and approval are provided.